Privacy Policy

ExcelWA, an initiative of Excel Skills Academy, (“Company,” “we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our WhatsApp API services, website (https://mailtoexcel.in ), and related platforms. By using our services, you agree to the terms described in this Privacy Policy. 1. Information We Collect We may collect the following types of information: Personal Information Name, email address, phone number, business details, and payment information provided during registration or billing. Usage Data Log data, IP addresses, browser type, device details, and interactions with our platform. Communication Data Message templates, broadcast details, and automation workflows configured through ExcelWA. Third-Party Data Information from WhatsApp/Meta and integrated tools (e.g., for message delivery, analytics, and compliance). 2. How We Use Your Information We use the collected data to: Provide WhatsApp API access and related services. Authenticate and manage your account. Process payments and subscriptions. Improve our platform’s performance and user experience. Ensure compliance with WhatsApp and Meta’s policies. Send service-related notifications, updates, and support communication. 3. Data Sharing & Disclosure We do not sell or rent your personal information. We may share limited data with: WhatsApp/Meta – to deliver API services and verify compliance. Payment Gateways – for processing transactions securely. Vendors/Partners – only if required for service delivery. Legal Authorities – if required by law, regulation, or legal process. 4. Data Security We implement industry-standard security practices to protect your information. Access to your account and data is restricted to authorized personnel only. Despite our safeguards, no system is 100% secure. We encourage you to maintain strong passwords and protect your login credentials. 5. Data Retention We retain user data only as long as necessary for business, legal, and compliance purposes. If you terminate your account, data may be archived for legal obligations but will not be used for new purposes. 6. Your Rights You have the right to: Access, update, or correct your information. Request deletion of your personal data (subject to legal/regulatory requirements). Opt out of promotional communications (while still receiving essential service updates). To exercise these rights, contact us at admin@excelskillsacademy.in . 7. Cookies & Tracking We may use cookies and similar technologies to enhance user experience and track usage. You can disable cookies in your browser, but some features may not function properly. 8. Third-Party Links Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately. 9. Children’s Privacy Our services are intended for businesses and individuals aged 18 years and above. We do not knowingly collect data from minors. 10. Policy Updates We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services after updates indicates acceptance of the revised policy. 11. Governing Law This Privacy Policy is governed by the laws of India. Any disputes shall be under the jurisdiction of courts in Kolkata, West Bengal, India. 12. Contact Us For privacy-related queries or concerns: 📧 admin@excelskillsacademy.in 🌐 https://mailtoexcel.in